Privacy Policy

All services provided on our store and all products listed on www.ontay.com.tr belong to and are operated by Ontay Havacılık, Makina, İmalat, Mühendislik, Tasarım, Otomotiv San. ve Tic. Ltd. Şti.

Our company may collect personal data for various purposes. Below, we explain how and in what ways such data is collected and how it is protected.

Through membership registration or by filling out various forms and surveys on our store, users may be asked to provide certain personal information (such as name, surname, company details, phone number, address, or email address). This information is collected naturally in the course of our operations.

From time to time, our company may send members and customers information regarding promotions, new products, and campaigns. During registration, members can choose whether or not to receive such information. This preference can later be changed in the account settings section or by using the opt-out link included in such notifications.

Personal information transmitted electronically by our members during the approval process on our store or via email will not be disclosed to third parties except for purposes and scope outlined in the “User Agreement” made with our members.

To diagnose system problems and resolve potential disputes or service-related issues quickly, our company records and uses members’ IP addresses. IP addresses can also be used to identify users generally and to gather broad demographic information.

Our company may use the information provided by users, or collected through transactions on our store, for direct marketing purposes by itself or in collaboration with third parties, beyond the scope outlined in the Membership Agreement. These personal details may also be used to contact the user when necessary. Information provided to our company or submitted through our store may also be used anonymously for statistical evaluations, database creation, and market research purposes, again beyond the scope defined in the “Membership Agreement,” without disclosing users’ identities.

Our company undertakes to keep all confidential information strictly private, to treat it as a duty of confidentiality, and to take all necessary measures to ensure and maintain confidentiality, preventing any unauthorized use or disclosure to third parties.

Credit Card Security

The security of credit cardholders shopping on our websites is a top priority for our company. Your credit card information is never stored on our system.

There are two signs that indicate you are on a secure site during the transaction process. One is a key or lock icon that appears at the bottom of your browser. This indicates that you are on a secure web page, and all your information is encrypted. This information is used only for the transaction process and in line with your instructions. Credit card information used during shopping is encrypted and transmitted securely to the relevant bank using 128-bit SSL (Secure Sockets Layer) protocol, independent of our websites. If the card is approved for use, the transaction proceeds. Since no card information is viewed or recorded by us, it is impossible for third parties to access or misuse it.

The reliability of payment/invoice/delivery address information for online orders placed by credit card is monitored by our company against credit card fraud. Therefore, for first-time orders, the accuracy of the financial and contact information must be verified before the order is processed. If necessary, the credit cardholder may be contacted or the bank may be consulted.

Only you can access and change the information you provided during registration. As long as your login credentials are kept secure, no one else can access or modify your information. For this reason, all membership processes are protected with 128-bit SSL encryption, which is an international encryption standard.

Online shopping sites with customer service hotlines and clearly listed physical addresses and phone numbers are preferred today. You can obtain detailed information about any concerns and verify the reliability of the online store.

Note: We advise checking whether the company’s physical address and phone number are listed on the website before making a purchase. Be sure to record all contact details of the store you are shopping from. If you have doubts, confirm the details by calling beforehand. All relevant information about our company is clearly provided on all our online shopping sites.

Mail Order Credit Card Information Security

Identity and credit card information that you provide to us via mail order is stored in accordance with our confidentiality principles. This information is retained for 60 days in case of any disputes related to bank transactions, and then it is securely destroyed. Since the only charge made to your card will be the amount approved in the mail order form you send for the products you ordered, you are not exposed to any risk, as you may dispute any unauthorized charges with your bank.

Third-Party Websites and Applications

Our store may contain links to other websites. Our company is not responsible for the privacy practices or content of those websites accessed via these links. Ads shown on our site are served by advertising partners and may be delivered to users. The principles in this Privacy Policy apply only to our store and do not cover third-party websites.

Exceptional Circumstances

In limited circumstances, our company may disclose user information to third parties beyond the provisions of this “Privacy Policy.” These exceptional cases include:

Compliance with legal obligations under current laws, statutory decrees, regulations, etc., issued by competent legal authorities.

Fulfillment of the requirements of “Membership Agreement” or other contracts entered into with users.

Information requests made in accordance with proper legal procedures by authorized administrative or judicial authorities for investigation or research purposes.

Cases where sharing information is necessary to protect the rights or safety of users.

Email Security

Please do not include your credit card number or passwords in any emails you send to our store's Customer Service regarding your orders. Emails can be intercepted and read by third parties. Our company cannot guarantee the security of the information transferred through emails under any circumstances.

Browser Cookies

Our company may obtain information about users visiting our store and their use of the website via technical communication files (cookies). Cookies are small text files sent to the user’s browser and stored in main memory. They help personalize the user experience and simplify web browsing.

Cookies help us gather statistical data such as the number of visitors to the site, usage frequency, and duration of visits, as well as dynamically generate advertisements and content tailored to users. Cookies are not designed to extract data from your device or email address, nor to access personal information.

Most browsers are initially set to accept cookies, but users can modify their browser settings to block cookies or receive a warning when cookies are sent.

Our company reserves the right to update this Privacy Policy at any time by publishing it on the site or sending an email to users. The revised policy becomes effective as of the date it is published.

For any questions or suggestions regarding our privacy policy, you can email us at info@ontay.com.tr. You can also contact us via the contact details below:

Company name : Ontay Havacılık, Makina, İmalat, Mühendislik, Tasarım, Otomotiv San. ve Tic. Ltd. Şti.

Address : 4. Sanayi Sitesi 129/10 Sokak No: 60 35050 Bornova / İzmir / Turkiye

E-mail : info@ontay.com.tr

Telephone : +90 (232) 502 42 10